Frequently Asked Questions

Hard reset machine by unplugging and putting it back on.

There is likely an overload of clothes or washer / dryer imbalance.

Check drain hose position (hookup the drain hose at back of the machine).

You probably used too much detergent or using not recommended detergent.

Drain hose dislodge - main tap connection - filter choke

Unplug and reset machine

Unplug and reset machine

Need to check power cord and plug point

Unplug and reset machine

Must use the recommended detergent and quantity

Check main water and drain hose position (hookup the drain hose at back of the machine)

Open and clean filter

Clear the water in water condenser

Unplug-press and hold start button for 10 seconds-plug it back and start again

Check door any obstruction or gasket any damage

Check the quantity (can not be too full) dilute if too thick must use recommended

Check the shipping bolts